For the past 21 years I have used the Chennai Airport for domestic and international travels. Over the years, I have noticed many dysfunctional elements that tarnish the airport experience for many passengers. This is especially true for those who are not used to airports and the processes involved. Even as Chennai airport sees heavy footfall and connects many important destinations, the maintenance of the airport and the facilities for passengers leave a lot to be desired. When you combine all the road-blocks one encounters, the airport can sometimes appear as a ‘death-trap’, where it is extremely difficult to get…
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