Poor roads have been an inconvenience for Chennaiites across the city. An approach road to the arterial TH road, which was used extensively by residents and passers-by, was damaged in part by rains and in part by civic work in the area. As a result, residents were forced to use the road under extremely unsafe conditions for months on end. With some impetus from civic-minded members in the area, the efforts of the Ward Councillor and the cooperation of residents, the road was finally fixed. The key learning from this experience has been the need to develop a rapport with…
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